zoya 9x Privacy Policy

This privacy policy applies to all services and activities of the zoya 9x platform. By using our website, you agree to this policy and consent to the processing of your information. This policy has been prepared in line with the applicable data protection regulations of Bangladesh.

zoya 9x believes that every user's privacy is a fundamental right. Whether you register on our site, log in, or simply browse — we handle your information with the utmost care in every situation.

Our Terms and Conditions are a complementary document to this privacy policy. Together, both documents form the overall framework governing the use of our platform.

zoya 9x collects your information at various stages and in various ways. We collect only the information that is necessary to provide our services.

2.1 Information You Provide Directly

Information you give us directly:

• Name, email address and mobile number provided at registration
• National ID card or passport details for identity verification
• Mobile number linked to your payment method (bKash, Nagad, Rocket, Upay, etc.)
• Bank account details (for bank transfers)
• Messages and complaints submitted via support chat or email
• Preferences, settings and account customisation information

2.2 Information Collected Automatically

Information recorded automatically while you use the site:

• IP address and device identifier
• Browser type and operating system
• Pages visited and navigation patterns
• Session duration and login/logout times
• Transaction history and gameplay data
• Referral source (how you arrived at our site)

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification service providers or payment processors. This information is collected solely to confirm your identity and keep financial transactions secure.

zoya 9x uses collected information for specific and transparent purposes. We do not process any information unnecessarily.

3.1 Service Operations

• Creating, verifying and managing accounts
• Processing deposits, withdrawals and other financial transactions
• Keeping gaming and betting services running
• Distributing bonuses and rewards
• Customer support and live chat assistance

3.2 Security and Protection

• Detecting and preventing fraud
• Blocking unauthorised access to accounts
• Monitoring suspicious transactions
• Maintaining responsible gaming limits

3.3 Service Improvement

• Improving platform performance and user experience
• Planning the addition of new features and game categories
• Error analysis and system improvement

3.4 Communications

• Sending important account-related notifications
• Informing you about changes to this policy
• Sending relevant offers and updates based on your consent

zoya 9x does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may be necessary in certain situations.

4.1 Service Partners

We work with certain third-party service providers to operate our platform. These include payment processors (bKash, Nagad, Rocket, Upay and banking partners), identity verification services, and technology infrastructure providers. These partners are contractually bound to use information only in accordance with our instructions.

4.2 Game Providers

Our platform offers games from various studios including Evolution, Pragmatic Play, PG Soft, JILI and Spribe. These providers may process gameplay data, but their own privacy policies apply and they do not receive your personal identity information.

4.3 Legal Obligations

If required to comply with a court order or applicable laws and regulations of Bangladesh, we may be obliged to provide information to the relevant authorities. In such cases, we will provide only the minimum information required by law.

4.4 Business Changes

In the event of a company merger or acquisition, your information may be transferred to the new entity. However, the protections in this policy will remain in place and you will be notified in advance.

zoya 9x uses cookies and similar technologies to keep the site running properly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active, store security tokens and enable basic site functionality. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your preferred language, game settings and other customisations.
• Analytics Cookies: Collect anonymous statistics to help us understand which sections of the site are used most and where improvements are needed.
• Performance Cookies: Help identify page load times and technical errors.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent important features such as login and payment from working. Disabling analytics and advertising cookies will have no effect on your use of the site.

5.3 Local Storage

In addition to cookies, we may also use browser local storage technology. This is primarily used to temporarily store your session information and certain game settings.

To keep your information secure, zoya 9x has put in place industry-standard technical and organisational measures.

6.1 Technical Safeguards

All data on our platform is transmitted in encrypted form using SSL technology. Stored information is kept using advanced encryption methods and regular security audits are carried out.

6.2 Access Controls

Only staff members who directly need access for their work can view your information. Every access is logged and reviewed regularly. All staff are bound by confidentiality agreements.

6.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records are kept for the period required by applicable law. After that period, unnecessary information is securely deleted or anonymised.

6.4 Response to Security Breaches

If a security breach ever occurs that could put your information at risk, we will notify you promptly and provide guidance on the steps you should take.

You have certain important rights over your personal information. zoya 9x fully supports these rights.

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a summary of the relevant information within 30 days.

7.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Additional verification may be required for payment and identity-related information.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information related to financial transactions and legal obligations must be retained for a set period — this right does not apply in those cases.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications or analytical purposes. Once you raise such an objection, your information will not be used for that specific purpose.

7.5 Right to Data Portability

You may request a digital copy of the information we hold about you for your own records. This information will be provided in a commonly used format.

To exercise these rights or for any questions about our services, please contact us. Some account control options are also available in our Responsible Gaming section.

All services on zoya 9x are for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21.

We collect identity information at registration to verify age. If it is ever found that a minor has opened an account using false information, that account will be closed immediately and the collected information will be deleted.

If parents believe their child has registered on our platform, please contact us right away. We will act promptly.

zoya 9x may update this privacy policy from time to time. Changes may occur due to updates to our services, introduction of new technologies, or legal requirements.

For any significant changes, we will send advance notice to your registered email and display a clear announcement on the site. For minor edits or spelling corrections, only the "Last Updated" date on the page will change.

Continuing to use the platform after a policy change means you have accepted the new policy. It is a good idea to check this page regularly. If anything is unclear, send us your question — answers to common questions are also available in our FAQ section.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the channels below. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn more about our platform and services, read our About Us page.