zoya 9x Terms and Conditions

1 General Terms

These terms and conditions ("Terms") apply to the zoya 9x platform and all related services. Accessing the platform, creating an account, or using any service means you fully agree to these Terms. If you do not agree with any part of these Terms, please stop using the platform.

zoya 9x reserves the right to change or update these Terms at any time without prior notice. Updated Terms will be published on this page and will take effect from the date of publication. It is your responsibility to review this page regularly.

2 Eligibility and Age Requirement

Registration and all services on zoya 9x are available only to individuals aged 21 or older. When creating an account, you must confirm that you meet this age requirement.

2.1 Registration Eligibility

• The applicant must be 21 years of age or older.
• Each person may open only one account. Holding multiple accounts is strictly prohibited.
• You must register with accurate and current information — providing false information may result in permanent account closure.
• The account must be for personal use only — use for commercial purposes or on behalf of a third party is not permitted.

2.2 Identity Verification

zoya 9x may at any time request a valid national ID card, birth certificate, or other documents to verify an account holder's identity. Failure to provide the requested documents may result in temporary suspension of account activity.

3 Account Security

The security of your account is entirely your responsibility. Keep your login details — username and password — confidential and never share them with anyone.

• Use a strong password and change it regularly.
• If you notice any suspicious activity on your account, notify our customer service immediately.
• If you log in from a public or shared device, always log out at the end of the session.
• zoya 9x will not be held responsible for any loss resulting from unauthorised access to your account, unless the loss is directly caused by a fault on the platform.

4 Deposit and Withdrawal Policy

The zoya 9x platform has set methods and limits for deposits and withdrawals. All transactions are carried out in Bangladeshi Taka (৳).

4.1 Deposits

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank).
• Once a deposit is completed, it will be reflected in your account. For technical delays, please contact customer service.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawal processing typically takes between 10 and 45 minutes.
• At the time of a withdrawal request, your account must have a sufficient balance and all wagering requirements must be met.
• The method and details used for withdrawal must match the registered information on the account.

5 Bonuses and Promotional Offers

zoya 9x offers bonuses and promotional offers from time to time. Each offer has its own conditions, which will be stated on the relevant promotion page.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 adds ৳2,000 in bonus funds, giving a total balance of ৳3,000. Before withdrawing this bonus, the bonus amount must be wagered 25 times — meaning in this example, bets totalling ৳2,000 × 25 = ৳50,000 must be placed.

5.2 General Bonus Terms

• A bonus applies only to accounts that are verified and in compliance with the rules.
• A promotion cannot be claimed more than once.
• If you withdraw before meeting the wagering requirements, the bonus and any winnings derived from it will be forfeited.
• zoya 9x reserves the right to change, suspend, or cancel any bonus offer at any time.
• If a bonus is claimed through improper or fraudulent means, the account may be permanently closed.

6 VIP Program

The zoya 9x VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Members advance to higher tiers based on regular play.

• Bronze: Weekly cashback of up to 0.2%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.
• Platinum: Weekly cashback of up to 1.0%.

Cashback is calculated based on total net losses for the week. Example: if a Gold member's net loss in a week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 in cashback.

VIP benefits and tier conditions may change. Please read the applicable terms before converting any VIP benefit to cash. More information is available on the zoya 9x VIP Program page.

7 Prohibited Conduct

The following conduct is strictly prohibited in order to maintain a fair and orderly environment on the zoya 9x platform:

• Using fraudulent techniques or software.
• Stealing or misusing another member's account information.
• Using the platform for money laundering or illegal financial activity.
• Placing bets using bots, scripts, or automated methods.
• Creating multiple accounts for the purpose of claiming bonuses.
• Misconduct toward other members or fraudulent collusion.

If any of the above prohibited conduct is detected, zoya 9x may suspend or close the relevant account without notice and may seize the account balance.

8 Responsible Gaming

zoya 9x places the highest importance on responsible gaming. We believe that gambling or betting should be a form of entertainment, not a source of financial problems.

Members can contact our support team to set deposit limits, betting limits, or a temporary break on their account. Detailed instructions for managing your gaming habits are available in our Responsible Gaming guide.

9 Privacy and Data Protection

Full details on how your personal data is collected, stored, and used are available on our Privacy Policy page. By using the service, you consent to our data collection and processing practices.

• Your personal information will be used only for the purpose of providing services and managing your account.
• Your information is not shared with third parties, except where required by law.
• All data is kept secure using SSL technology.

10 Account Closure and Suspension

You can close your account at any time by contacting our customer service. Please complete any pending withdrawals before closing your account.

10.1 Suspension by zoya 9x

zoya 9x may suspend or close an account in the following circumstances:

• If evidence of a breach of the Terms is found.
• If it is confirmed that registration was carried out using false information.
• If suspicious financial activity is detected.
• If a request for identity verification goes unanswered.

10.2 Balance During Suspension

zoya 9x reserves the right to hold the balance if an account is closed due to a breach of the Terms. The balance will be released if the investigation is completed and no breach is found.

11 Customer Support

The zoya 9x customer service team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

• Live Chat: available directly on the platform.
• Email: [email protected]

For quick answers to common questions, visit our FAQ page — it covers many common questions about deposits, withdrawals, bonuses, and accounts.

12 Limitation of Liability

The zoya 9x platform is provided on an "as-is" basis. We do not guarantee uninterrupted or error-free operation of the platform.

• zoya 9x will not be held liable for any loss suffered by a user due to technical outages, internet connectivity issues, or any other reason.
• We are not responsible for any loss caused through third-party software or services.
• We reserve the right to recover any bonus or winnings incorrectly credited to an account due to human or technical error.

13 Changes to the Terms

zoya 9x may change these Terms in part or in full at any time. Updated Terms will take effect as soon as they are published on this page. Continued use of the platform after any changes indicates that you have accepted the new Terms.

For significant changes, members may be notified via their registered email address or through a notification when accessing the platform.

14 Governing Law

Any dispute or legal matter relating to these Terms will be handled in accordance with the laws applicable to zoya 9x's jurisdiction. If a dispute arises, an attempt will first be made to resolve it through discussion.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.